FAQ

Comptoir Vintage is an online store dedicated to the world of vintage luxury. We offer a unique selection of pre-owned luxury bags, all authenticated and verified by our in-house experts. Our mission is to provide our customers with quality products at affordable prices, while providing a shopping experience with confidence.

Our company is independent and is not affiliated with any of the brands that we market. We are passionate about sustainability and the circular economy, and we are proud to help reduce the environmental impact of the fashion industry by giving luxury bags a second life.

Visit our page »About Usto learn more about our company, our team and our commitment to sustainability and ethics in the fashion industry.

Comptoir Vintage offers you the possibility of giving a second life to your luxury bags in complete safety, with a simplified experience and without logistical constraints. Simply submit a sales request of your bag on our website, and our team will get back to you as soon as possible with a personalized buyback offer, usually within 2 hours during working days.

If our offer suits you, we proceed to payment within 24 hours after receipt and verification of your bag. We also take care of all the logistical formalities to collect your bag wherever you are.

At Comptoir Vintage, we are committed to providing our sellers with a simple and secure sales experience, with fair and competitive buy-back offers.

At Comptoir Vintage, we offer a carefully chosen selection of second-hand luxury bags, all thoroughly checked and certified by our in-house experts. We only sell pieces that we love and that meet our high quality standards. You can shop with confidence, knowing that every bag we offer has been carefully selected for quality, authenticity and style.

We offer fast and reliable delivery, with sub-48 hour delivery options to select destinations. Our team is available to answer all your questions and provide you with an exceptional shopping experience. come discover our unique selection of luxury vintage bags and find your next favorite piece at Comptoir Vintage.

At Comptoir Vintage, we attach great importance to security and transparency in all our transactions, whether buying or selling. We take every step to ensure that every transaction is completed with confidence, from valuing your items to payment and shipping.

We have advanced security measures in place to protect our customers' information and prevent fraudulent use of their data. All payments are processed by reputable third-party payment service providers, to ensure the security of all transactions. Additionally, all of our items are verified and authenticated by our in-house experts to ensure quality and authenticity.

We are also available to answer all your questions and concerns regarding your purchase or sale. We are here to provide you with a shopping experience with confidence and peace of mind on our website.

We take the authentication of our products very seriously at Comptoir Vintage. Each piece is subject to rigorous checks by our in-house experts to verify authenticity and quality. In case of doubt, we call on external partners for an expert service and thus validate the conformity and quality of our products.

We also work with trusted suppliers to ensure the authenticity of our products upon purchase. We strongly condemn any form of sale of counterfeit products, and we are committed to providing our customers with genuine quality products.

Do not hesitate to contact our team if you have any questions or doubts about the authenticity of a product you have purchased from us. We are here to provide you with a shopping experience with confidence.

At Comptoir Vintage, we are convinced of the quality and authenticity of our products, and we are committed to providing our customers with a shopping experience with complete confidence. We fully guarantee all purchases made on our website.

In the event of a counter-expertise, if you have any doubts about the authenticity or quality of a bag purchased from us, we offer you a full money-back guarantee. We take our zero tolerance policy for counterfeits very seriously, and we're here to give you complete peace of mind when shopping on our website.

Please do not hesitate to contact us if you have any questions or concerns regarding your purchase. We're here to help and provide you with an exceptional shopping experience.

At Comptoir Vintage, we offer a selection of second-hand luxury bags from renowned brands such as Hermès, Chanel, Louis Vuitton, and many more. We strive to offer a wide range of high quality brands to suit the tastes and preferences of all our customers.

We pride ourselves on our independence and are not affiliated and/or associated with any of the brands we carry. We work closely with our experts and suppliers to ensure the authenticity and quality of every item we offer on our website.

To discover the brands available on our website, please consult our page dedicated to the brands available in CLICKING HERE.

At Comptoir Vintage, we are committed to providing our customers with authentic quality bags. All of our bags are rigorously checked and verified by our experts to guarantee authenticity and quality. We have a zero tolerance policy for counterfeits, and we strongly condemn any form of illegal sale.

If in doubt, our team is always available to answer all your questions and help you make an informed decision. If for any reason a bag turns out to be a counterfeit, we promise to fully refund your purchase. We are here to provide you with a shopping experience with confidence.

We offer different payment methods for your convenience and security. You can pay for your order online via our website with the following bank cards: Visa, Mastercard and American Express. We also accept payment by PayPal. If you prefer to pay for your order in cash, we offer a cash on delivery service for orders made in the Paris region. Do not hesitate to contact us for more information.

Do you have any questions for us or would you like to send us a specific request? We are at your disposal to answer all your questions. You can contact us in different ways:
- By telephone by dialing +33 6 24 28 52 50
- By email by writing to us at the address contact@comptoirvintage.com
- By completing our Contact form available on our website

We look forward to receiving your message and helping you in your endeavours.

At the moment this is not the case, but we are actively working on it and will let you know as soon as possible.

However, while waiting for the opening, we are delighted to offer you our travel service to meet you wherever you are in the Paris region.