Returns & refunds
Version dated 22 September 2026. This is a translation provided for your convenience; the French version prevails.
Buying a one-of-a-kind piece from a distance takes trust. Here, plainly, is what happens if it is not right for you.
Fourteen days to change your mind
You have fourteen days from the day you receive the piece to tell us you wish to return it, with no need to explain why. No piece is excluded.
How to return a piece
- Write to info@comptoirvintage.com with your order number. A simple message is enough; a standard form is also provided at the end of our terms of sale.
- Send the piece back within fourteen days of your message to: Comptoir Vintage, 104 rue de Turenne, 75003 Paris, France. You may also bring it to the boutique, Monday to Saturday from 11:30 am to 7:30 pm, and Sunday from 1 pm to 7:30 pm.
- Choose a tracked service, insured for the value of the piece and delivered against signature: the piece travels at your risk until we receive it.
Condition of the piece
The piece must come back in the condition in which it left us: unworn, with all its accessories (dust bag, box, strap, padlock, keys, card, certificate if any). You are of course free to examine it as you would in a shop.
Costs
- Return shipping is at your expense. Returns are not free.
- We refund the price of the piece. If you paid a delivery charge on the outbound journey, we also refund the standard delivery charge, as French law requires. Delivery being free in France and the European Union, in those cases only the price is refunded.
- For deliveries outside the European Union, the import duties and taxes you paid were passed on to your country’s customs authorities: the house cannot refund them. Ask your customs authority whether they can be reclaimed.
Refund
We refund you within seven days of receiving the piece, using the payment method used for the order.
A damaged parcel, a defect, a doubt
If the parcel arrives damaged, note your reservations with the courier and write to us straight away, with photographs. If the piece has a defect that was neither described nor visible in the photographs, the statutory guarantees apply: they are set out in full in our terms of sale.
Finally, the authenticity of every piece is guaranteed with no time limit: should a piece bought from us prove not to be authentic, we would refund it in full.
A question before sending a piece back? info@comptoirvintage.com · +33 6 24 28 52 50.